The ITS Service Portfolio provides broad descriptions of the
major categories of service provided by ITS.
Communication & Collaboration Services
ITS Communication and Collaboration services are designed to efficiently facilitate interaction between faculty, staff, students and alumni.
Computer-based services run on Apple and Windows operating systems to the greatest extent possible. Services include:
Telephone and e-mail services are designated as critical and
are designed for high availability.
Client Support Services/Help Desk
The ITS Help Desk provides friendly, responsive service to the
University community. Open until 8:00 pm Monday though Thursday and 5:00 pm
Friday, the Help Desk is staffed by certified Help Desk professionals, as well
as trained USF student employees. Help requests may be submitted online at
www.usfca.edu/its, by phone (415-422-6668) or via e-mail (itshelp@usfca.edu). Services include:
Desktop Computing Services
ITS Desktop Computing services are designed for reliability
and efficiency in balance with the flexibility required by academic freedom.
ITS retains desktop support staff certified in Apple and/or Microsoft operating
systems. Support may be performed remotely with the permission of the client,
or through an office visit. Specific services include:
Information Services
ITS Information Services are designed to enable efficient
transaction processing and client self service. Analytical tools and support
are also available. ITS staff are familiar with University business processes
and strive to maximize the utility of systems to meet client needs. Services
include:
Administrative Systems are designated as critical and are
designed for high availability.
Network & Web Services
ITS Network & Web services are designed to provide the community
with fast, flexible, secure access to resources while on campus, at home, and
around the world. Web services offer all faculty, staff and students multiple
ways to easily post and maintain institutional, instructional, organizational
and unofficial web sites. Services include:
Internet/Internet2 service and the USF institutional web site
are designated as critical and are designed for high availability.
Learning Technologies
ITS Learning Technologies enhance learning by providing
convenient access to diverse resources and support for multiple learning
styles. ITS staff are experienced in course redesign to maximize the learning
benefits of technology and work one-on-one with faculty. Classroom technology
is deployed as broadly as possible through use of cost-effective standards.
Services include:
Project Management
ITS Project Management coordinates ITS projects
from the assessment and scoping phases through implementation. Services
include:
- Project Planning
- Project Implementation
Security Services
ITS Security Services strive to ensure physical, information
and computing security in collaboration with USF Public Safety.